[1]赵富丽,段桂敏,陈丽君,等.医疗行业工作场所暴力现象的调查及思考[J].卫生经济研究,2021,38(3):37-39.
　ZHAO Fu-li,DUAN Gui-min,CHEN Li-jun,et al.Investigation and Reflection on Workplace Violence in Medical Industry[J].Journal Press of Health Economics Research,2021,38(3):37-39.
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医疗行业工作场所暴力现象的调查及思考
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卫生经济研究[ISSN:1004-7778/CN:33-1056/F]

卷:
38
期数:
2021年3期
页码:
37-39
栏目:
聚焦医改
出版日期:
2021-02-25

文章信息/Info

Title:
Investigation and Reflection on Workplace Violence in Medical Industry
作者:
赵富丽1; 段桂敏1; 陈丽君1; 李家伟1
1.成都中医药大学管理学院，四川 成都 611137
Author(s):
ZHAO Fu-li; DUAN Gui-min; CHEN Li-jun; LI Jia-wei
School of Management，Chengdu University of Traditional Chinese Medicine，Chengdu Sichuan 611137，China
关键词:
工作场所暴力; 医疗行业; 医患矛盾; 暴力风险
Keywords:
workplace violence; medical industry; doctor-patient conflicts; violent risk
分类号:
R193
文献标志码:
A
摘要:
目的：探讨医疗行业工作场所暴力现象及其特点，提出对策建议。方法：以医院工作人员为调查对象，进行匿名问卷调查，共收回有效问卷728份。结果：医疗行业工作场所暴力发生率为34.8%，暴力发生的主要原因是患者或家属对医院工作不理解；面对暴力行为，医院工作人员大多“耐心解释”和“忍让回避”。结论：相关部门要引导媒体传递正能量，营造良好的社会氛围，增强医患之间的理解；完善法律法规，加大对施暴者的惩罚力度；设立风险预警委员会，建立暴力风险预警机制，消除医疗行业工作场所暴力的潜在风险因素，维护医疗秩序，保障医院工作人员安全。
Abstract:
Objective To explore the phenomenon and characteristics of workplace violence in medical industry，and put forward countermeasures and suggestions.Methods An anonymous questionnaire survey was conducted among hospital staffs， and a total of 728 valid questionnaires were collected.Results The incidence rate of workplace violence in the medical industry is 34.8%，and the main reason for violence is that patients or their families do not understand the hospital work；In the face of violent behavior，hospital staff mostly adopt "patiently explain" and "tolerate avoidance".Conclusion The relevant departments should guide the media to transmit positive energy，create a good social atmosphere，and enhance the understanding between doctors and patients；improve laws and regulations，increase the punishment of violent perpetrator；set up a risk warning committee，establish an warning mechanism for the violence risk，eliminate the potential risk factors of workplace violence in the medical industry，maintain medical order，and ensure the safety of hospital staff.

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更新日期/Last Update: 2021-02-25