[1]张 琪,王德永.医疗服务满意度影响因素实证研究[J].卫生经济研究,2019,(07):63-66.
　ZHANG Qi,WANG De-yong.Empirical Study on the Influencing Factors of Medical Service Satisfaction[J].Journal Press of Health Economics Research,2019,(07):63-66.
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医疗服务满意度影响因素实证研究
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卫生经济研究[ISSN:1004-7778/CN:33-1056/F]

卷:
期数:
2019年07期
页码:
63-66
栏目:
卫生服务
出版日期:
2019-06-24

文章信息/Info

Title:
Empirical Study on the Influencing Factors of Medical Service Satisfaction
作者:
张 琪1; 王德永1
1.首都经济贸易大学劳动经济学院，北京 100070
Author(s):
ZHANG Qi; WANG De-yong
School of Labor Economics，Capital University of Economics and Business，Beijing 100070，China
关键词:
医疗服务满意度; 有序Probit模型; 影响因素
Keywords:
medical service satisfaction; ordered Probit model; influencing factors
分类号:
R19
文献标志码:
A
摘要:
随着居民对健康的追求不断提高，医疗服务需求呈现多样化，如何提高医疗服务满意度，已成为当前研究的热点。本文利用微观调查数据，采用有序Probit模型，对医疗服务满意度的影响因素进行实证分析，在此基础上进行标准化处理并测算实际影响效果，为提升医疗服务满意度提供方向与思路。
Abstract:
With the continuous improvement of residents' pursuit of health and the diversification of medical service demand，how to improve the satisfaction of medical services has become a hot topic of current research. In this paper，the micro-survey data is used to analyze the influencing factors of medical service satisfaction by using the ordered Probit model. On this basis，standardization processing is carried out and the actual impact effect is measured，which provides direction and ideas for improving medical service satisfaction.

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更新日期/Last Update: 2019-06-24