[1]王紫娟,胡琳琳,刘远立.公立医院医护人员工作满意度与住院患者满意度相关性研究[J].卫生经济研究,2019,(08):24-27.
　WANG Zi-juan,HU Lin-lin,LIU Yuan-li.Study on the Correlation between Job Satisfaction of Medical Staff and Patients' Satisfaction[J].Journal Press of Health Economics Research,2019,(08):24-27.
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公立医院医护人员工作满意度与住院患者满意度相关性研究
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卫生经济研究[ISSN:1004-7778/CN:33-1056/F]

卷:
期数:
2019年08期
页码:
24-27
栏目:
聚焦医改
出版日期:
2019-07-24

文章信息/Info

Title:
Study on the Correlation between Job Satisfaction of Medical Staff and Patients' Satisfaction
作者:
王紫娟1; 胡琳琳1; 刘远立1
1.中国医学科学院北京协和医学院公共卫生学院，北京100730
Author(s):
WANG Zi-juan; HU Lin-lin; LIU Yuan-li
School of Public Health，Peking Union Medical College，Chinese Academy of Medical Sciences，Beijing 100730，China
关键词:
医护人员; 住院患者; 满意度; 相关性分析
Keywords:
medical staff;  hospitalized patients;  satisfaction;  correlation analysis
分类号:
R197
文献标志码:
A
摘要:
目的：基于医患双方视角，探讨医护人员工作满意度与住院患者满意度的相关关系。方法：基于“全国进一步改善医疗服务行动计划第三方评估”问卷，对全国136所三级公立医院医护人员和住院患者进行满意度调查。结果：医护人员对薪资福利、职业发展、职业认同感及同行关系等维度的满意度与住院患者总体满意度呈显著正相关；离职意向与住院患者总体满意度呈显著负相关。结论：医院应提高医护人员的薪资和福利水平，增强医护人员工作归属感，从而提高医护人员的工作满意度，进而改善患者满意度。
Abstract:
Objective To explore the relationship between medical staff's job satisfaction and inpatients' satisfaction. Methods Based on the “National Further Improvement of Medical Service Action Plan Third Party Assessment” questionnaire，we surveyed the satisfaction of medical staff and inpatients in 136 tertiary public hospitals across the country. Results The satisfaction of medical staff in the dimensions of salary and welfare，career development，professional identity and peer relationship was significantly positively correlated with the overall satisfaction of inpatients； the intention of leaving was significantly negatively correlated with the overall satisfaction of inpatients. Conclusion The hospital should improve the salary and welfare level of medical staff，enhance the sense of belonging of medical staff to improve the job satisfaction of medical staff，and thus improve patient satisfaction.

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更新日期/Last Update: 2019-07-24